Frequently Asked Questions
Everything you need to know about bringing Solis Global into your home.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location, though larger furniture pieces requiring white-glove service may take up to 3 weeks.
Do you offer international shipping?
Yes, Solis Global ships to over 50 countries. Shipping costs and import duties are calculated at checkout based on the destination and the weight of your order.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Solis Global account dashboard.
Are your wood products sustainably sourced?
Sustainability is a core value at Solis Global. We partner with artisans and manufacturers who use FSC-certified timber and eco-friendly finishes to ensure our environmental impact is minimized.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.